2019 Mystical Connections Summit Summit Help

Start with Frequently Asked Questions

1. What time does the Mystical Connections Summit start?

The Mystical Connections Summit begins on February 20 at 4PM PT. We will release 3-4 lessons each day from February 20-26. The lessons on each day are only available for 24hrs and will expire by 4:00 PM PT each day. The last day to listen for free is February 27 by 4:00 PM PT.

Use the Time Zone Converter to determine when each series starts in your local time.

The Journey Begins

2. How do I allow cookies so I only have to sign up once?

Our website uses a special cookie system that identifies you as an individual user of our website. The cookie allows you to access all of the content so you don’t have to register again. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

3. I can’t find my confirmation email?

Be sure to add mysticalconnectionssummit@email-hayhouse.com to your safe sender list in your Contacts.

4. Why didn’t the webpage load properly?

We expect to have a very positive response to Mystical Connections Summit. If the web pages do not load properly, please try again in a few minutes. For optimum performance on a mobile device please view the website while you have access to Wi-Fi.

5. Why doesn’t the audio work on my device?

Prior to the start of the Mystical Connections Summit we recommend you test your equipment by clicking on the player bar below. If you cannot hear the sound clip, please check your device audio settings.


6. Is the Mystical Connections Summit available in languages besides English?

The Mystical Connections Summit audios and videos are available in English only.

7. How Do I Purchase the Summit?

You can purchase the summit by visiting our own-it page here mysticalconnectionssummit.com

The Mystical Connections Summit is available in two formats: Digital Downloads & USB stick* for taking it on the go. You'll also have the option to pay by Credit Card or Pay Pal Express.

Please note: Taxes are estimates and may not reflect actual charges.

*For all physical product orders, we will send you a tracking number once your package ships. You can also check the status of your order by logging into your Hay House account.

8. After purchasing the digital package to own the Mystical Connections Summit, how do I access my audio downloads and PDF transcripts?

The Mystical Connections Summit digital downloads will be available inside your Hay House Account area under Your Digital Library on the first day of the Summit February 20. Once they are made available you can access them by:

  • Clicking on the Order Receipt page
  • Clicking through the email sent to your Customer Account email address
  • Logging into your Hay House Customer Account on www.hayhouse.com and navigating to Audio Downloads.

Alternatively, you can go directly to your audio download section by following these instructions:

  • Go to www.hayhouse.com and sign in using your hayhouse.com email and password
  • Click on Audio Downloads on the left side of the page.
  • Click Access Now to left of the lesson you would like to access.

9. After purchasing the digital package to own The Mystical Connections Summit, how do I access my online video lessons?

To access your online video lessons:

1) Go to Your Digital Library and click ONLINE VIDEOS for the video you'd like to watch.

2) Click WATCH NOW on the video lesson you'd like to watch

10. How do I download my Audio Downloads?

To download your audio content:

1) Go to Your Digital Library

2) Select "Audio Downloads" on the left side of the menu.

3) Select "Download" next to the lesson you want to download.

4) Then, right click on the audio player to "save audio as".

5) Your file will show up in a file window to save the .mp3 file to your computer.

11. I purchased the USB Package, how can I use that?

The USB stick is a "plug and play" device enabling you to watch and listen to the content via any USB port. The USB can be used on PC, Mac, or laptop. Some newer cars have a USB port for you to listen to the audio on the go. You can also "cast" the videos to your Smart TV. The transcripts for all the lessons are also included in the USB in PDF format and can be printed.

12. Australia Purchases (GST)

The Federal Parliament has passed a law that will extend goods and services tax (GST) to low-value imports of physical goods imported by consumers effective 1 July 2018. To comply with this new regulation, all purchases with a billing or shipping address in Australia will be automatically directed to complete their purchase in their local currency at https://www.hayhouse.com.au For more information about GST changes, please visit https://www.ato.gov.au/General/New-legislation/In-detail/Indirect-taxes/GST/GST-on-low-value-imported-goods/

13. Is it Refundable?

If you are not completely satisfied for any reason, just contact Hay House Customer Care within 60 days for a full refund, no questions asked.

14. The video isn't loading. What do I do?

Loading speeds for videos will depend on internet speed and data usage. Please check that your browser is up to date and try refreshing the page. And please connect to Wi-Fi whenever possible for optimal viewing experience.

15. The video is pausing or glitching. What do I do?

Sometimes videos may pause due to low internet speeds and/or poor connection. Please allow video to load in the browser. If you are streaming from your mobile device or tablet, ensure you are using Wi-Fi instead of data for optimal viewing experience.

16. Will your videos have Closed Captioning?

During the Summit we have an option to play the videos with closed captions. If you purchase either a USB or digital package, closed captions are not available, however transcripts of the daily videos are included.

17. I can't login to PayPal to check out. What do I do?

If you’re experiencing issues with purchasing either the digital package or physical package through PayPal, please check your browser settings to allow pop-ups from PayPal. Some browsers restrict pop-ups and you will need to enable pop-ups in your browser settings. Once you’ve enabled pop-ups, please go back to the package you’d like to purchase, select PayPal and the individual PayPal window will open and take you through the remaining steps to complete your order.

18. Where is the full list of speakers and lessons in the summit?

During the Summit, you may download the Summit schedule HERE

  • Matt Kahn - Unlock Emotional Freedom and Embody Your Soul’s Light
  • Brian L. Weiss, M.D. - How to Activate Past Life Healing in Present Time
  • Rebecca Campbell - Reconnecting with Your Celestial Origins
  • Alan Cohen - Working with Spirit to Create Your Dream Life
  • Anthony William - Growing Beyond Hardship to Reveal Your Soul's Gold
  • Caroline Myss - Calling the 7 Winds of Grace into Your Life
  • Ali Campbell - NLP Techniques to Reprogram the Subconscious Mind
  • Charlie Morley - How to Use Lucid Dreaming to Get What You Want
  • James Van Praagh - How to Activate Your Hidden Intuitive Abilities
  • Sonia Choquette - Noticing Your Intuition to Optimize Your Life Now
  • John Holland - Creating the Conditions for Enhanced Intuition
  • Colette Baron-Reid - Awakening the Powers of Your Subconscious Mind
  • Kyle Gray - Creating a Personal Relationship with Your Guardian Angel
  • Gordon Smith - Meeting Your Team of Spiritual Guides
  • John Edward - Sharing Your Psychic Wisdom With Others
  • Denise Linn - Integrating Elemental Space Clearing to Create Positive Energy
  • Davina Mackail - Designing a Peaceful Home with Feng Shui
  • Judy Hall - Illuminating Environmental Healing with Crystals
  • Radleigh Valentine - Recognizing Symbols for Easier, More Insightful Tarot Readings
  • Colette Baron-Reid - Giving an Advanced Oracle Card Reading
  • Yasmin Boland - Keys to Astrology: How to Decode our Birth Chart
  • Michelle Buchanan - Uncovering Numerology to Shape Your Destiny
  • Sandra Anne Taylor - Accessing Spiritual Patterns to Rewrite Your Akashic Records
  • Flavia Kate Peters - Communicating with Fairies to Ignite Your Infinite Potential
  • David Wells - Using the Tree of Life to Embrace Your Higher Self
  • Diana Cooper - Shifting Planetary Energies with Dragons

19. Where can I find the courses these lessons were taken from?

  • Matt Kahn - Simplify Your Spiritual Path Online Course
  • Brian L. Weiss, M.D. - How to Activate Past Life Healing in Present Time
  • Rebecca Campbell - Discover Your Cosmic Blueprint Online Course
  • Alan Cohen - Working with Spirit to Create Your Dream Life
  • Ali Campbell - NLP Made Easy
  • Charlie Morley - Lucid Dreaming Made Easy Online Course
  • James Van Praagh - Healer, Psychic, Medium: Discover Your Unique Gifts Online Course
  • Sonia Choquette - Imagination, Meditation, Intuition Online Course
  • John Holland - Spirit Communication Online Course
  • Colette Baron-Reid - Reprogram Your Subconcious Mind Online Course
  • Kyle Gray - Connecting With Angels Made Easy Online Course
  • Gordon Smith - Mediumship Made Easy
  • John Edward - Project You Online Course
  • Denise Linn - Integrating Elemental Space Clearing to Create Positive Energy
  • Davina Mackail - Feng Shui Made Easy Online Course
  • Judy Hall - Crystals Made Easy
  • Radleigh Valentine - Certified Angel Tarot Reader
  • Colette Baron-Reid - The Certified Card Reader Online Course
  • Yasmin Boland - Astrology Made Easy
  • Michelle Buchanan - Numerology Made Easy
  • Sandra Anne Taylor - Akashic Records Made Easy
  • Flavia Kate Peters - Connecting with the Fairies Made Easy
  • David Wells - Qabalah Made Easy
  • Diana Cooper - The Agnel Path to Ascension Online Course